Complaints

Nemko operates in accordance with applicable accreditation requirements and is committed to ensuring impartiality, transparency, and professional conduct in all its activities.

Any party wishing to submit a complaint regarding Nemko’s conduct of business or the provision of services may do so by email to: complaints@nemko.com

The complaint shall include:

• A clear description of the circumstances forming the basis of the complaint
• Relevant supporting documentation, where applicable
• Full contact details of the complainant
• For customer-related complaints, reference to the applicable agreement between Nemko and the customer

Nemko will process all complaints in accordance with its established complaint handling procedure. This includes:

• Formal acknowledgement of receipt
• Review and assessment of the complaint
• Impartial and confidential handling
• Implementation of corrective actions where required
• Communication of the outcome to the complainant